Booking Terms and Conditions for Reiff Beach Cottage

NB Extra Terms for COVID




Overview - Deposit, Booking Terms and Conditions 

The initial deposit payable is in order to reserve your booking. We request final balance for the total holiday is paid within 10 weeks before your holiday commences to confirm booking. 

If the payment is not received in full on time, we reserve the right to treat your booking as cancelled by you.  The deposit is non-refundable.

No refund will be made in the event of cancellation after full payment of the holiday. However the owner retains the right to repay some or all of the booking costs on a case by case basis. It is advised for this reason to take out holiday insurance to cover last minute cancellations due to unforeseen circumstances. 

By paying the final balance to secure the holiday booking you are making a legal agreement that you agree to pay the full replacement cost for any breakages or damage, or losses that occurs during your holiday rental. You also agree to leave the house in a reasonable condition. For this further reason holiday insurance is recommended to cover any unforeseen accidents. 

On booking you must provide your current and up to date address and contact details. Your details will not be shared with any third party.


Please arrive at your accommodation after 16.00 hours on the start date of your holiday and leave the property by 10.00 hours on your final day. We would very much appreciate if you do not arrive early unless by prior agreement as the house and garden take from 10-4 to prepare.  Please leave the cottage clean and tidy. We would be very grateful if you could strip the beds if possible as the timing between guests is short to clean a large cottage. 

Please leave it in a similar condition of cleanliness to when you arrived. Any additional cleaning of the property, following your departure, beyond the normal amount reasonably required, may be charged as extra. From early  2016 we have begun to charge an £140 upfront refundable Good House keeping deposit (in line with our agent) which is an extra amount to secure the contents of the property and that the cottage is left in a reasonable condition.  This is returned within a week of departure at the latest, usually sooner. We like to work on trust and have never had to withhold a deposit yet. We over look small accidental breakages. However unreasonable damage, or damage of signiifcant items will be charged. Our intention is to be reasonable and fair.  Our greatest hope is we return your deposit, and you come again! 

Please don't exceed the stated house capacity except by prior agreement.

Pets:1st of Jan 2017 onwards pets will not be accepted.  We understand the desire to share the holiday with them. However after man of incidents of dogs in bedrooms on beds and long hair left across the house, as well as a number of incident's with a local farmers lambs, for the sake of keeping a housekeeper from 2018 onwards I will not be taking dogs. I hope my loyal and regular customer's will understand. 


The central heating system will be set to keep the house acceptably comfortable in all seasons. Please let us know if this needs adjusting to accommodate rapidly changing weather. Please do not adjust this yourselves as this has led to having to call out engineers to sort out adjustments guests have made when not understanding the system. We are very happy to adjust it for you. Provision of a welcome bucket of coal, or some fire wood from a sustainable source is provided but the holiday maker will need to provide their own kindling and extra wood and fuel for open fires. 


If you wish to use the property for stag parties, hen parties, weddings or any special event please let us know in advance and request prior permission. Reiff Beach Cottage owners do not accept responsibility for any acts of god, which may affect the property or its amenities.


The cottage is strictly a non-smoking house. If this is breached, the Owner may charge you or retain some of the deposit particularly if there are complaints from guests who follow.   


The Owner is not responsible for any failure of this service where the problem originates elsewhere or is an area problem or a service provider problem. No compensation is payable in the event of this service failing or being unavailable.


The Company has the right to refuse any reservation prior to the issuing of any confirmation in writing. When you receive your confirmation please check all the details carefully and contact us immediately if you find any discrepancy.


In order to secure a reservation you need to pay a deposit payment of 30% of the total rental. A direct bank transfer secures it. On receipt of your deposit, booking fee and other relevant charges, the owner will confirm your reservation and your deposit paid in writing. You are then responsible for the balance of the rental, which is due no later than 10 weeks prior to your arrival. If your holiday is within the 10 week period, please pay the full rental at the time of booking. Sorry, we no longer accept cheques. 


The Owners hope that we do not have to either cancel or adjust your reservation in any way: however, as unforeseen problems do occur, the owner would contact you immediately to discuss any proposed cancellation or adjustment. The owner will endeavour to find you alternative and similar accommodation at a similar rental in the area and transfer the rental payments to the owner. If the alternative is unacceptable to you, or the additional rental more than you wish to pay, the Owner will refund all of your original rental deposit.


If you have to cancel your reservation please email or telephone the Owner as soon as possible to explain the reason for the cancellation.  You must confirm the owner has received your communication and is informed. Deposits and balances are non-refundable in the event of a cancellation. ( due to the loss of business occurring close to the booking date). In exceptional cases refunds can be made at the discretion of the owner. 

Please note that should you cancel your reservation prior to the balance due date, the balance still remains payable by you and is refunded if the Company has been able to re-let the holiday subsequent to your cancellation. The Company advises that you ensure that your holiday insurance covers you for this. If you cancel your reservation and do not pay the balance by the due date and the owner subsequently re-lets your week the deposit is non-refundable. 


Should you wish to change your reservation once the owner has issued confirmation to you, the owner will attempt to accommodate changing dates - but if this is impossible we may have to treat this as a cancellation of a reservation which would then be subject to the above charges which may be as much as the total amount paid. You will retain the option to continue with the first reservation. 


The owner hopes that you will not have any cause for complaint but, in the event of a problem arising, you must in the first instance contact the Owner immediately so that any problem may be speedily resolved, as the Owner must be given the opportunity to rectify the problem during the holiday period. Most problems are easily rectified if the owner is asked. Please be aware in extreme cases a mediator will be needed to facilitate an outcome satisfactory to both parties. 



Complaints procedure as of August 1st 2021

  1. In the event of there being cause for complaint concerning a property, the matter shall be taken up with the Owner (or Owner's caretaker) at once (their details are supplied on the booking confirmation and they understand that they are the first point of contact should there be cause for complaint). It is important that this is done whilst you are still at the Property so that an on-the-spot investigation can be made if necessary and remedial action taken if required.
  2. Complaints raised after the holiday has ended, are much more difficult to deal with as the Holidaymakers will have denied the Owner/caretaker the opportunity of investigating the complaint and endeavouring to remedy matters during the holiday. During out-of-office hours, an answer phone facility will be available which will be checked on a regular basis and we request that you use all means to contact us from email to phone and mobile as we will work to remedy the problem as soon as is possible.


In signing the booking form you agree to pay all loss and damage arising directly or indirectly to the property and its contents from any deliberate or negligent act or omission by yourself, or any other person or animal accompanying you or any member of your party.  In the absence of any negligence or other breach of duty by the Owner, the use by Tenants of any house or its facilities is entirely at their own risk.


The contract between you and the Owner is subject to the exclusive jurisdiction of the Scottish Courts. The Terms and Conditions above were published in February 2015 and supersede all previously published Terms & Conditions.


We are involved in marine conservation within the area and request that where possible you help us by using eco-friendly products. Please also note the Green Tips in the house and see what you can do to help us! 

We hope you have a wonderful stay, please let us know if there is anything we can do to help.


It is vital to be sure that if anyone has symptoms or has been in contact with someone with Covid then you notify us in advance and a decision made for that person to stay at home. You will be asked to supply the home address of everyone in the party. The house book has medical details for emergencies. If guests need to extend their stay because they have to self-quarantine you will be charged for loss of business and so this is at your own risk or will need to be included in your holiday insurance. All attempts to resolve this in a reasonable way for mutual benefit by moving the ill person to a smaller more suitable property for the duration prepared to allow them to isolate or resolving it another way will be made before charges.  However, we do not take responsibility for guests coming up with Covid and finding themselves in self-quarantine at our property.